Customer Service and Contact Us
We are Kate and Mike Johnson of Pandia Press, a premier provider of science and history curricula. We are here to serve our customers, the homeschool and private school communities. We are also a very busy family with five highly-active children, most of whom are homeschool graduates. This website is our main tool for communication with our customers; we make every effort to provide you with detailed information. If after perusing our website, you have a question, please see if the answer is not already on our FAQ page, or found in the policies concerning Tangibles or Downloads below. Also, we keep customers up to date on daily changes on our Facebook page. If you still have a question, please contact Kate at [email protected].
Is it safe to purchase from Pandia Press? Yes! Pandia Press has partnered with two leading e-commerce companies to offer you the highest security available for online retail. WooCommerce houses our eBook downloads and provides a secure and highly encrypted shopping cart for a seamless and safe checkout experience. PayPal offers unparalleled buyer protection for online purchases.
One Checkout. You can purchase eBook downloads and printed books through one shopping cart. Simply place all your items (downloads and tangibles) in the cart and checkout with one payment. Behind the scenes, your order is securely processed. Download links are sent to your email address, and print orders are sent to our fulfillment center for packaging and delivery. Shipping fees are calculated for tangible goods only. There are no fees for eBook downloads.
One Payment. You can purchase eBook downloads and tangible goods together with one payment. All payments are processed through PayPal. You do not have to have a PayPal account or leave our website to pay. We accept all major credit cards, or pay with your PayPal account.
Tangibles (Printed Books and Materials)
Pandia Press Fulfillment Center is now open! In 2019, Pandia Press opened its own fulfillment center in Florida in order that we can provide you the best (and speediest) customer service.
Shipping Fees for Tangibles: All orders for tangible goods (printed books and materials) are processed within one business day at our fulfillment center in Mount Dora, Florida. When you select your destination, our checkout system uses live USPS and UPS rate lookups, and EXACT shipping rates are charged. We do not add any handling fees.
Shipping Methods for Tangibles: You have choices when it comes to shipping. Below are time estimates offered by the shipping provider. (Shipping times may vary depending on backorders, distance, holidays, and other factors. Pandia Press cannot guarantee these estimates.) SHIPPING ESTIMATES ARE CALCULATED FROM THE DAY SHIPPED.
Shipping Within the United States:
- USPS Media (Cheapest but slowest method. We’ve had delivery in 3 days, but it can take up to 3 weeks.)
- USPS Priority (1 to 3 days)
- UPS Ground (2 to 7 days)
- USPS First Class Package International (4 lbs. and under. Time varies widely by destination.)
- USPS Priority Mail International (over 4 lbs. Generally 6 to 10 business days, but time varies by destination.)
Order Cancellations for Tangibles: Once you have placed your order and paid, it most likely cannot be cancelled. Consider that it has “left the building,” and that the “ship has sailed.” We operate a fast and efficient fulfillment center. If you email us on the same day an order has been placed, we might be able to stop it; but we cannot guarantee that.
*NEW POLICY* Return Guidelines for Tangibles: *Pandia Press no longer accepts returns* Instead, we offer generous Try Before You Buy files. We strongly encourage customers to take advantage of trying out a course prior to purchasing to ensure that it is good fit. If you receive a wrong product (i.e., an item does not match the invoice), please contact us immediately at [email protected]
Backorders: We work very hard to maintain a full inventory. Most backordered items are printed and made available within a few days of your order. But we will not hold your order longer than a few days waiting for backorders. We ship all products that are in stock, and ship backorders when available at no extra shipping cost to you. On rare occasions, we might be out of an item for a few weeks. If you want to cancel a backordered item, please email [email protected].
We urge our customers to avoid any copyright infringement of eBooks. We would like to be able to continue to provide eBooks for all of our courses. Copyright abuses and unauthorized distribution and sharing will jeopardize our ability to provide eBooks. Thank you for your cooperation!
Ebook Download Delivery. Ebook download links are sent to the email address you have on record with PayPal (or the email address you provide at checkout) shortly* after your payment is processed. EBooks can be downloaded up to 3 times and must be downloaded to your computer within 30 days of purchase.
*Download links are almost always emailed within minutes of payment. On rare occasions, delivery of links will be delayed several hours or days if a payment hasn’t cleared or there is an issue with a PayPal account. If you do not receive your download links within 24 hours, please contact [email protected]
All Pandia Press eBooks are in PDF format. They can be read, navigated, and printed right from your computer using Adobe Reader or from a handheld device. Adobe Reader is a free program that most people already have on their computer hard drives. Some interactive features of our eBooks require that you have the latest edition of Adobe Reader. If you do not have Adobe Reader or need to upgrade, please visit the Adobe Reader Download page for access.
You will need access to a printer or note-taking application in order to complete the maps and worksheets found in Pandia Press eBooks. Some worksheets and all of the maps are not interactive on your computer screen. Print the maps and worksheets for student use.
Many customers have had success using eBooks on an iPad with a note-taking application, such as Notability. This app will allow you to complete worksheets and color maps directly in the PDF file using a stylist.
EBooks cannot be returned or cancelled. Once you have downloaded an eBook to your computer, there is no way to return it or cancel your order. Therefore, there are no refunds for eBooks. If you are unsatisfied with a course, we may issue credit for another eBook. We reserve the right to decide if credit will be issued.
Copying , downloading, emailing, printing and distributing, or otherwise sharing or resale of eBooks is prohibited and in violation of copyright laws. Printing any portion of an eBook for group, classroom, or co-op use is also prohibited without the proper licensing. (Contact us about group licensing.) The purchaser of an eBook may print any portion for use with his or her own children. EBooks cannot be resold by the purchaser as new or “used curriculum.”
EBook links expire. EBooks can be downloaded up to three times and must be downloaded to your computer within 30 days of purchase. Make sure you are ready to download when making a purchase.
EBooks are best downloaded with a high-speed internet connection. Our eBook files are large. They are nearly impossible to download on a dial-up Internet connection.
Opening and Saving eBooks – When you receive the link, save it in My Documents or on your Desktop right from the get-go (don’t try to open it first and don’t rename it until after the download). If you open and then close an ebook directly from the download link without saving it, it will not be saved on your computer!
Printing Problems – If your eBook is not printing correctly, a problem with communication between your printer and the file might be the culprit. To solve the problem try this:
- Open the PDF in Acrobat
- Under File, select Print At the bottom of this screen shot, select Advanced
- You should now be looking at the “Advanced Print Set-up” screen. Look for “Print as Image” and check this box. Then select “OK” at the bottom to apply the setting.
Missing Page Numbers – In some of the RSO eBooks you might notice some missing pages (i.e., the page numbers skip). YOU ARE NOT MISSING ANY PAGE CONTENT. Blank pages have been removed from many RSO eBooks so your printer doesn’t waste paper on blank pages. If you have a duplex printer (one that automatically prints on the backside of a page) please choose the DUPLEX eBook file (if available) when making your purchase.
The RSO Student Pages are pulled from the main text. The page numbers correspond to a page from the main text. Therefore, the page numbers on RSO Student Pages are not contiguous.